Refund policy

REFUND, RETURN, AND CANCELLATION POLICY

We do not accept returns, refunds, or exchanges for change of mind or buyer’s remorse.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, we are committed to resolving the issue at no additional cost to you.

Please inspect your order upon delivery. We request that you report any issues as soon as possible, ideally within 7 to 14 days of delivery, so we can promptly investigate with our fulfillment partners. Your statutory consumer rights regarding defective products or delivery issues remain protected in accordance with applicable laws.

To help us evaluate your claim, please email info@sandioraluxe.com with your order number and clear photographs of the affected product, labels, and the original shipping box. An unboxing video is welcome but not required.

Approved claims for verified defects or shipping errors will receive a replacement or an appropriate refund.

Do not mail items back without prior written authorization from us.

Cancellation Requests

You may submit an order cancellation request within 1 hour of purchase. You can do this either directly through your customer account portal or by emailing info@sandioraluxe.com with the subject line “URGENT: Cancel Order [Your Order Number]”.

Please note that submitting a request does not guarantee immediate cancellation.

Contact Us

For any questions regarding your order, contact us exclusively at info@sandioraluxe.com.