We do not accept returns, exchanges, or refunds for a change of mind. If your order arrives damaged, defective, incorrect, or with missing items, contact info@sandioraluxe.com with your order number and photos of the affected items, labels, and shipping box, where available. Please review our Return and Refund Policy for full details. This does not limit any rights available under applicable law.

The payment methods available for your order are displayed at checkout. Please review the options shown there before completing your purchase.

You can request a cancellation within one hour of placing your order through your customer account or by emailing info@sandioraluxe.com with your order number. A request is subject to review and does not automatically cancel your order. For other changes, contact us as soon as possible; we will check whether they can still be accommodated. Changes or cancellation cannot be guaranteed once the order is being processed by our fulfillment partner.

We currently ship to the contiguous United States, including Washington D.C. We do not ship to Mexico, Alaska, Hawaii, Puerto Rico, other U.S. territories, or military addresses.

Order preparation and shipping transit are separate stages. Preparation time depends on the number of products ordered, and design issues may delay dispatch. Once dispatched, estimated standard transit is 2–5 business days within our delivery area. This is not the total time from purchase to delivery, and delivery dates are not guaranteed. For help with the preparation estimate for your order, contact info@sandioraluxe.com.

Shipping is charged separately from product prices. Rates depend on the total order weight and delivery address, and the applicable cost is displayed at checkout before you confirm payment. We do not currently offer free shipping.

For help with your shipment status or tracking information, email info@sandioraluxe.com with your order number.

Please check each product page and the product packaging for ingredients and directions, and follow the instructions provided. If you need more information about a specific product, email info@sandioraluxe.com.